Payments & Refund Policy

PAYMENT BY BANK CARD When selecting a non-refundable rate, you are required to pay for the first night of accommodation using a bank card. Payment is processed through the Bank’s Processing Center authorization server using bank cards of the following payment systems. Please note that the hotel reserves the right to authorize an amount on the card not exceeding the cost of one night’s stay in order to verify the validity of the card or to guarantee the reservation under the standard rate during the high season period. DESCRIPTION OF THE DATA TRANSFER PROCESS To complete the payment, you will be redirected to the payment gateway to enter your card details. Please prepare your bank card in advance. The connection to the payment gateway and the transfer of information are carried out in a secure mode using SSL encryption protocol. If your bank supports secure online payment technologies such as Verified By Visa or MasterCard SecureCode, you may also be required to enter a special password to complete the payment. You can уточнить methods and availability of passwords for online payments with the bank that issued your card. DESCRIPTION OF THE PAYMENT PROCESS Payment is made when selecting a non-refundable rate at the final step of the booking process. The system will display the required prepayment amount for your stay, as well as the details that need to be filled in. After that, you must complete the form displayed on your screen and click the “Pay” button. The system will then redirect you to the authorization server page, where you will be asked to enter your bank card details and initiate authorization. After completing the payment, you can return to our website by clicking the “Return to Store” button. If the card authorization is declined, you may repeat the payment procedure. ONLINE PAYMENT REFUND POLICY When paying by bank card, cash refunds are not permitted. Refund procedures are regulated by the rules of international payment systems. Refunds for previously completed payments are carried out in accordance with the conditions of the selected rate. To request a refund or transfer a deposit to another booking, you must send a written request to the hotel’s email address specified in the booking confirmation, together with a copy of an identity document. Refunds will be credited to the bank card within 21 (twenty-one) business days from the date the Hotel receives the written refund request. The Hotel reserves the right to refuse a deposit transfer or refund at its own discretion if it has evidence of unlawful actions on the part of the Guest (for example, violation of the conditions of the selected rate). The Hotel also reserves the right to hold the Guest liable through legal proceedings.